Reference

What You Agree to When You Open an Account

These Terms and Conditions govern every account, transaction and session on ezwinnet, including deposits via GCash, Maya and InstaPay, withdrawal requests and use of game rooms.

Account eligibility rulesGCash, Maya, InstaPay transaction termsWithdrawal and verification rulesAccount suspension conditionsGoverning law and contact rights
ezwinnet What You Agree to When You Open an Account
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These Terms set out how we protect the account and transaction data you provide. We hold account credentials, payment references and session records for as long as your account remains active and for the retention period required by our operational obligations. You can request a summary of the data we hold by contacting support with your verified account ID.

Account Security

Your account login is protected by OTP verification on every new device. If you notice an unrecognised session, use the account settings page to end active sessions immediately.

Payment Data Handling

GCash, Maya and InstaPay references are stored only for transaction verification and dispute resolution. We do not retain full wallet credentials beyond the session in which a transfer is confirmed.

Data Retention and Access

Account and transaction records are kept for the period specified in our data policy. To request access to your records or ask for corrections, contact support with your registered email address.

Terms Change Notification

When these Terms are updated, a notification goes to your registered email before the change takes effect. The updated Terms are also posted on this page with a clear revision date.

CONTACT YOUR ACCOUNT

Reach Us About These Terms

If any part of these Terms is unclear — whether it concerns a GCash deposit hold, a withdrawal verification step, or an account restriction — our support team is the right first contact. Raise your concern through live chat, email or the in-app help form and we will respond with a reference number so you can track the outcome.

Team online

Live Chat

Open the chat icon from any page inside your account. Describe the Terms clause or transaction in question and our team will reply with a written position.

Email Support

Send your query to our support address with your account ID and the Terms section you are asking about. We respond with a case reference for every message received.

In-App Help Form

The help form inside your account dashboard lets you attach screenshots — useful when a GCash, Maya or InstaPay payment detail needs to be reviewed alongside your query.

Common Questions About These Terms

Below are the questions we receive most often about how these Terms work in practice — covering account rights, payment conditions, suspension rules and how to raise a formal concern.

These Terms apply to every account registered on ezwinnet. Access depends on your eligibility under local law in the Philippines, including age verification and jurisdictional requirements.

We send a notification to your registered email before any update takes effect. Continuing to use your account after the revision date means you have accepted the updated Terms.

Yes. All deposits and withdrawals processed through GCash, Maya and InstaPay fall under these Terms. Each provider's own transfer rules also apply alongside our account conditions.

Yes. Accounts that breach permitted-use rules, are found in restricted jurisdictions or show irregular transaction patterns may be suspended pending a review by our team.

Contact support via live chat or email with your verified account ID. We will provide a summary of the account and transaction data we hold within our standard response period.

Raise your concern through live chat or the in-app help form, quoting the specific clause in question. You will receive a case reference number and a written response from our team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.